Frequently Asked Questions

CBD Info

What is CBD?

The cannabis plant contains over 60 unique chemical compounds known as cannabinoids. CBD, or cannabidiol, is becoming widely used for its therapeutic effects. Unlike THC, its more famous cannabinoid cousin, CBD does not cause a “high” or “stoned” feeling.

What does "full-spectrum" mean?

Full-spectrum extract is the least processed extraction of hemp cannabinoids in the rawest form, containing a full spectrum of compounds not limited to but including terpenes, flavonoids, chlorophylls and enzymes (as opposed to isolate which contains only CBD). The cannabinoids in full-spectrum products work together to create an "entourage effect" in the body.

Using Our Products

How do I take CBD oil?

If you take the oil sublingually, the capillaries in the mucous membranes in your mouth will absorb the compounds in the oil. To use this method, hold the oil under your tongue for 30-60 seconds, then swallow.

You can also add the oil to food or drink or just swallow it straight! Keep in mind that it may take longer to feel the effects this way.

Please read our blog post on this topic for more info.

How much CBD should I take?

Each person’s unique body processes and metabolizes things differently. The suggested use on the product label is a good starting point; however, we recommend that you talk to your healthcare provider for a more precise recommendation. 

How much CBD is in a dropper?

All of our CBD oils come with measured droppers for precise dosing. In one full dropper (1 mL), the approximate amount of CBD is as follows:

  • 500mg CBD Oil  = 17mg
  • 1000mg CBD Oil = 33mg
  • 1800mg CBD Oil = 60mg

Can CBD interact with my medications?

Yes. If you are taking any medications, particularly those that are contraindicated with grapefruit, please talk to your health care provider before taking CBD.

About Our Products

What is the shelf life of my product?

Because we use natural ingredients with no preservatives, please take care to keep your CBD product away from direct light and heat to maintain freshness. When stored properly, the CBD oil and capsules should be good for 24 months from the date of purchase. The salve should last approximately 12 months from the date of purchase.

What is the difference between the oil and the softgel capsules?

While both are made with the same full-spectrum extract and olive oil, the effects are sometimes experienced differently. When taken sublingually, the effects of the oil are generally felt more quickly. The effects from the capsules come on more slowly but they tend to last longer in the body, making them suitable for conditions that require a steady dose of medicine throughout the day.

Can taking your products cause a failed drug test?

Unfortunately, it is possible to fail a drug test if you are taking full-spectrum CBD supplements due to the trace amounts of THC. We cannot guarantee that you will pass a drug screening when taking our products.

Where can I buy your products in person?

Lily Hill's products are carried by retailers throughout the northeast and beyond! Please contact us with your location and we'll help you find a local retailer.

Can I give CBD to my dog/cat?

Yes, your pet has an endocannabinoid system just like you and can experience the same benefits. Please read our blog post to learn more and remember to check with your vet before giving CBD to your pet.

How is your CBD extracted?

Our CBD is extracted using non-GMO sugarcane ethanol. 

Shipping and Returns

When will my order ship?

Orders will leave our warehouse within 2 business days. You will receive an e-mail with your tracking information once your order has shipped.

The tracking info shows that my order was delivered but I haven't received it.

If the tracking information shows that your order has been "delivered" but you did not receive it, please contact your post office before contacting Lily Hill. They are usually able to locate these types of packages; if they can't locate it, please contact us.

My product arrived broken/damaged.

We are sorry to hear that! Please contact us with your order number and we will make it right.

I am not satisfied with my product(s).

We are sorry to hear that you are not satisfied with your purchase. Please contact us within 30 days of purchase to arrange for a refund or replacement.

Do you ship outside of the United States?

No, we are only shipping within the United States at this time.

Lily Hill Rewards

What is this? Who can join?

This is our way of showing our appreciation! You’ll earn Lily Points for purchases and activities (such as liking us Facebook and Instagram). You can use your Lily Points to earn discounts towards purchases. The more you collect, the more you save.

You can also refer friends by sending them a coupon; if they make a purchase, we'll send you a coupon too! 

Anyone with an account is automatically enrolled. No account? Sign up here.

How many Lily Points do I have?

As long as you're signed into your account, your point balance is displayed in the Lily Hill Rewards panel (which can be accessed by clicking the green Rewards button in the lower right corner of your screen).

When will my Lily Points expire?

All Lily Points will expire one year from the date they are earned.

How do I earn points for leaving a product review?

Make sure you are logged in to your rewards account, then visit the page of the product you'd like to review. Scroll down until you see the section where you can leave a review and fill out the form (it may take a few hours before your review appears on the website). You can leave up to two product reviews in exchange for 100 Lily Points each. Thanks for taking the time to share your thoughts!

How do I redeem my Lily Points?

Click the green Rewards button (bottom right corner of your screen). If you have enough Lily Points, you'll see the rewards you can redeem.

What is the maximum number of points I can use for my next order?

The maximum number of points that you can cash in at once is 2500 ($25). Once you cash in your points, you will be able to use them for a discount on your next order in the form of a coupon code. These codes cannot be combined with other offers.

Why can't I use my rewards in addition to a discount code?

Our website only allows one discount code to be entered per order. Because your rewards are redeemed in the form of a discount code, you are not able to use both on one order. 

I made a purchase/completed an activity but did not receive my Lily Points.

It can sometimes take a few minutes for us to process your activity and provide your points. If you do not see your Lily Points added to your account within 24 hours, please contact us.

How do I refer a friend?

Awesome! The more friends that know about the benefits of CBD, the better!

To refer a friend:

  1. Log into your account.
  2. Click the green Rewards button on the bottom right corner of your screen.
  3. Copy + share the link in the "refer your friends" section (or simply click the "share" button).

Why refer a friend? 

  • Your friend scores a 20% discount.
  • If your friend makes a purchase using your referral link, you'll score a 20% off coupon too!!

My friend sent me a referral. How do I claim it?

We're glad you asked! In the e-mail that notified you of the reward, click the "Accept Offer" button at the bottom. This will take you to our webpage. A box should pop up in the lower right corner of your screen where you can enter your e-mail address to claim your discount code (it may take a few seconds for the box to appear). We hope you enjoy your first purchase with us!

I referred a friend by word-of-mouth. Can I still get a referral reward?

While we greatly appreciate your referral, we can only send you a coupon if the referral was made through the Lily Hill Rewards program (See"How do I refer a friend?"above).


I am interested in purchasing bulk CBD to make products.

We love working with other small businesses to help them create their own fantastic products! Please contact us for more information and pricing.

I am interested in a wholesale account.

We are happy to offer wholesale within the United States to eligible businesses. Please fill out our wholesale application here.