If you are contacting us about your order, please include your order number in your message. Thank you.
Note: While we are glad to answer questions about our company and products, we cannot provide you with medical advice. Please contact your healthcare provider.
Get in touch
When will my order ship?
All orders ship within two business days via USPS. Please note that we are based in Vermont so shipping times could be affected by winter weather.
My tracking information says my order was delivered but I didn't receive it.
If the tracking information shows that your order has been "delivered" but you did not receive it, please contact your post office before you contact Lily Hill. They are often able to locate these types of packages.
My item arrived in damaged condition.
We're sorry to hear that! Please fill out the contact form (include your order number) and we'll arrange for a replacement asap.