Help Center

Frequently Asked Questions

CBD Information

What is CBD?

What does "Full-Spectrum" mean?

Can CBD interact with other medications I am taking?

How to Use CBD Products

How much CBD should I take?

How do I take CBD Oil?

How much CBD is in a dropper?

About Our Products

Where can I buy your products in-person?

What is the difference between the CBD Oil and the Softgel Capsules?

What is the shelf life of my product?

Will taking your products cause a failed drug test?

How is your CBD extracted?

Lily Hill Rewards

What is this? Who can join?

How do I earn Lily Points?

How do I view my Lily Points balance?

How do I redeem my Lily Points?

Why can't I use my rewards in addition to a discount code?

Is there a limit to how many Lily Points I can earn?

I completed an activity but did not receive my Lily Points.

How do I refer a friend?

My friend sent me a referral. How do I claim it?

I referred a friend using word-of-mouth. Can I still get my referral coupon?

Shipping and Returns

When will my order ship?

The tracking information shows that my product was delivered but I didn't receive it.

My product arrived broken/damaged.

I am not satisfied with my purchase.

Do you ship outside of the United States?


I am interested in a wholesale account.

I am interested in buying bulk CBD extract to use in my products.